In-Store Purchases

All In-Store Bra Sales Are Final

Bras that have been professionally fitted and styled in-store are final sale. Once you’ve confirmed satisfaction with fit and style, the final purchase decision is yours, and we celebrate it with confidence!

We do this to ensure:
- The highest hygiene standards are maintained
- The integrity of our personalized fitting experience
- Respect for the intimate nature of lingerie purchases

No returns or exchanges will be accepted on in-store bra purchases that were tried on and styled to satisfaction.​​

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Online Orders (Domestic)

We are committed to helping you find the right fit.

Due to the intimate nature of our products, all sales are final. However, we understand that an online purchase may not always meet expectations.

 

If your online order is not satisfactory, eligible items may be returned for store credit only.

Store credit will be issued once the item has been received and inspected, typically within 3-5 business days.

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To be eligible for store credit:

• Items must be unworn, unwashed, and in original condition

• All tags must be attached

• Items must be returned within the specified return window

• Proof of purchase is required

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Non-returnable items include:

- Bras that have been worn, washed, or had tags removed

- Panties, bodysuits, shapewear, and hosiery (for hygiene reasons)

- Items marked as final sale

- Gift cards

- Items purchased during promotions unless explicitly stated otherwise

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Please note:

• Original shipping fees are non-refundable

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or was sent in error

• We recommend using a trackable shipping method, as TheBraGirl is not responsible for items lost or delayed in transit

 

Eligible items may also be exchanged for a different size or style, subject to availability. If the requested item is unavailable, store credit will be issued instead. Store credits are provided as online coupons for online purchases.

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International Orders

Due to customs regulations and shipping limitations, we do not accept returns or exchanges for international orders. All international purchases are final sale.

We encourage our international customers to contact us for virtual fit consultations before placing an order to ensure the best possible fit and styling support.

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Hygiene & Quality Standards

All returns are inspected to ensure they meet our hygiene and quality criteria. We reserve the right to refuse returns that do not comply.

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Questions?

We’re here to help!
Email us at hello@thebragirl.ca with any questions about your order, return eligibility, or virtual fit support.

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​Effective Date: January 2026